SENTINEL Marketplace

1. Information We Collect

We collect the following types of information when you use the SENTINEL Marketplace:

Account Information: Name, email address, phone number, company name, SSM registration number, and LHDN TIN when you register
Billing Information: Billing address, payment method details (processed securely by third-party payment gateways)
Usage Data: Pages visited, features used, subscription history, and interaction logs
Device Information: Browser type, IP address, operating system, and device identifiers

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Platform and its services
Process transactions and manage your subscriptions
Send you important notifications about your account, subscriptions, and billing
Verify your identity and eligibility for certain products and services
Comply with legal obligations and regulatory requirements
Analyze usage patterns to enhance user experience

3. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Third-Party Sharing

We may share your information with:

Service Providers: Third-party providers whose products you subscribe to, to facilitate service delivery and subscription activation
Payment Processors: Authorized payment gateways (e.g., CHIP Collect) for transaction processing
Legal Compliance: Government authorities or law enforcement when required by Malaysian law
Business Partners: PETRONAS group companies for business operations, subject to equivalent data protection standards

We do not sell your personal data to third parties.

5. Cookies and Tracking

The Platform uses cookies and similar technologies to enhance your experience, analyze usage, and maintain session state. You can control cookie preferences through your browser settings, though some features may not function properly without cookies.

6. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

Access: Request a copy of your personal data held by us
Correction: Request correction of inaccurate or incomplete personal data
Withdrawal of Consent: Withdraw your consent for data processing (which may affect your ability to use the Platform)
Data Portability: Request your data in a structured, commonly used format

To exercise these rights, contact us at the address provided below.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymized.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Petronas Digital Bhd — Data Protection Officer
Email: [email protected]
Address: Tower 1, PETRONAS Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia