Getting started with SmartPay EIS

Welcome — this guide covers the first-run setup for SmartPay EIS.

1. Activate your subscription

After checkout, the subscription auto-activates. Click Launch on your dashboard to land on the EIS portal — your identity carries across via signed SSO.

2. Confirm your outlet profile

On first launch we pre-fill your outlet profile (TIN, SSM number, MSIC code) from the marketplace record. Visit Account → Profile to verify and add the address details LHDN expects on submission.

3. Wait for the first monthly submission

On the 5th of each month, prior-month transactions are consolidated, signed with your X.509 certificate, and submitted to LHDN MyInvois. Your dashboard tracks status (Pending → Submitted → Validated).

4. Handle rejections

If LHDN rejects a submission, the Submissions view shows the reason. Click Resubmit to run pre-check + retry. Common rejections are TIN format, classification code, and line-item rounding — all handled by the pre-check.

5. RON.AC consumer claims

Cash-paying customers can scan the receipt QR code to claim their share via the public portal. Eligibility rules (RON95 subsidy exclusion, etc.) are enforced server-side.

Need help? Reach support via the marketplace Feedback page.